Returns & Exchanges

At Natvia Online Store, we strive for complete customer satisfaction with every purchase. If you are not entirely happy with your order, we offer a 30-day return policy for unused and unopened products.

1

Initiate Your Request

Contact our customer support team via email with your order number and reason for return to receive a Return Authorization (RA) number.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all seals remain intact to qualify for a full refund or exchange.

3

Ship the Items

Affix the provided return label or ship the package to our distribution center using a tracked mailing service of your choice.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing